Shipping policy

What happens if a package wasn't delivered to my customer, but the tracking states that it was?

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Relentless Beasts won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the delivery address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch." 

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to info@relentlessbeasts.co.uk then we'll gladly send a replacement at no cost to you.

What if an order gets lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of the item and shipping a replacement order for you. We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try locating the lost order. Keep in mind that if tracking information states an order was delivered, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.