RETURNS POLICY

We really hope that you are satisfied with the product you have purchased but if for any reason there is an issue please contact us at info@relentlessbeasts.co.uk or read the terms below for more information.

IMPORTANT INFORMATION - Please contact us before returning any products. We do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are only offered at our discretion. Due to this, please ensure you use the size guides available to ensure you are ordering the correct size. We would recommend measuring the same item of clothing that you already own and like the fit of & then ordering the item of clothing that matches those measurements the closest.

Damaged Items - Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. Please submit an email with a photo of the item showing the issue.

For packages lost in transit - All claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed Items - Shipments that go unclaimed are returned to our facility & you will be liable for the cost of a reshipment to yourself.

General order issues - Any returns or problems that occur because of an error on our part will be handled at our expense.

For more info, please read our FAQs below:

What happens if a package wasn't delivered to my customer, but the tracking states that it was?

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Relentless Beasts won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the delivery address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch." 

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to info@relentlessbeasts.co.uk then we'll gladly send a replacement at no cost to you.

What if an order gets lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of the item and shipping a replacement order for you. We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try locating the lost order. Keep in mind that if tracking information states an order was delivered, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense. 

How do I report a problem with my order?

You can report problems with an order by emailing info@relentlessbeasts.co.uk Write up your problem in detail and attach relevant photos where possible. We will require a photo to be submitted with your problem email to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays. 

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by yourself. If the item needs to be reshipped, new shipping charges will be applied for orders that have been unclaimed at customs, returned by yourself, or had an incorrect address originally provided.